Enterprise Service Management

With the evolution of ITIL, the Service Management domain is hardly to be separated from IT Business Management, Business Architecture and therefore Enterprise Architecture.

It is therefore our vision that one cannot consider Enterprise Service Management without the involvement of the Enterprise Architecture discipline. The ITIL scope obviously needs to be addressed as a journey as it’s scope has become larger in time. At Lavante we can support to plan, coach and execute the features in this rather large epic of reaching Service Management ultimate maturity

The success in any Service Management deployment must be focused around process, tools and people. The process maturity can be measured, and the required change be planned as required. Your organization needs to be ready to govern the processes through collaborative process owners and their community. The tooling is another matter in which the industry has evolved. Having been a leading Architect for a key solution provider, we know this industry quite well. The various Service Management solution providers have good commonality in the core of supporting ITIL’s processes but there are differences in approach of how solutions are provided and what their strength is.

Last but not least, the people change management aspect is not to be underestimated. It is clear from the “trends” section of this site, that for instance that self service capabilities have the focus. Enhanced Self service provides several advantages seen top down but have their impact bottem up. at Lavante we have extensive experience with all these three aspects of the Service Management deployment and would be thrilled to assist you and jointly define and execute this journey with you.